Lexus Reserve Program
Lexus Reserve Program
Enjoy up to 30 days of complimentary access to select Lexus loaner1 vehicles.
A vast public charging network2 helps ensure that the Lexus RZ is ready for your favorite drive. But should your planned travels take you somewhere that may be off of the charging grid, we offer the Lexus Reserve Program, which provides 30 complimentary days over three years which you can use to reserve a rental Lexus. Please contact your participating dealer for details. Or learn more about how to reserve a vehicle via the Lexus app below.
DISCLAIMER
1. Subject to loaner vehicle availability. See your Lexus dealer.
DISCLAIMER
2. Public charging experience will vary based on charger type (Level 2 or DC Fast Charger) and other factors, including vehicle and environmental conditions. See lexus.com/electrified for more information.
FAQ
OVERVIEW
WHAT
IS THE LEXUS RESERVE PROGRAM?
The Lexus Reserve
program awards guests with 30 complimentary reserve days on the purchase/lease
of a Lexus RZ 450e EV (model years 2023 and 2024). Guests are
able to use these 30 reserve days over the course of 3 years from the date of purchase/lease of their new Lexus RZ 450e EV.
WHY
SHOULD I USE THE LEXUS RESERVE PROGRAM?
As a
Lexus guest, your loyalty is important to us. We want you to be
among the first to experience any exclusive guest programs Lexus has to offer.
With the Lexus Reserve program, we wish to provide an exclusive complimentary
rental service to our guests who purchase/lease the new RZ 450e EV (model years
2023 2024 only).
Unlike other rental companies, the Lexus Reserve program is Lexus dealer based.
This means that you have an opportunity to rent from the latest Lexus models,
and you get the white glove guest service of a conveniently located Lexus
dealer.
ELIGIBILITY:
WHICH LEXUS CUSTOMERS ARE ELIGIBLE FOR THE LEXUS RESERVE PROGRAM?
All guests who
purchase/lease a new RZ 450e EV (model years 2023 2024) are eligible for the
Lexus Reserve Program.
WHAT
ARE LEXUS RESERVE DAYS? WHAT IS 1 RESERVE DAY EQUIVALENT TO?
Lexus reserve days
are complimentary rental days that are added to your Lexus account balance upon
the purchase or lease of a new RZ 450e EV (model year 2023 2024). You may use
your reserve day balance to book a Lexus rental vehicle at any Lexus dealership
within the United States. 1 reserve day = 24 hours.
PROFILE
AND SECURITY:
1. IS THE RENTAL VEHICLE EQUIPPED WITH CONNECTED SERVICES? IF SO, HOW ARE THEY
USED?
2. WHAT PRIVACY RIGHTS ARE CUSTOMERS ENTITLED TO UNDER CCPA (CALIFORNIA ONLY)?
Toyota Connected
Services Privacy Notice
If you have a connected vehicle, your vehicle may be equipped with Connected
Services that electronically transmit vehicle-originated data (such as driving
behavior data and vehicle health data) to Toyota. These Services may use your
vehicle-originated data to respond to vehicle emergencies, find destinations or
activate remote services. This vehicle-originated data is subject to the Toyota
Connected Services Privacy Notice rather than the Toyota Privacy Statement.
Please visit the Toyota Connected Services Privacy Notice at https://www.toyota.com/privacyvts/ for
additional information.
Lexus Connected Services Privacy Notice
Your vehicle may be equipped with Connected Services that electronically
transmit vehicle-originated data (such as driving behavior data and vehicle
health data) to Lexus. These Connected Services may use your vehicle-originated
data to respond to vehicle emergencies, find destinations or activate remote
services. This vehicle-originated data is subject to the Lexus Connected
Services Privacy Notice rather than the Lexus Privacy Statement.
Please visit the Lexus Connected Services Privacy Notice at https://www.lexus.com/privacyvts/ for
additional information.
California
Consumers
Effective January 1, 2020.
Lexus, a division of Toyota Motor Sales, U.S.A., Inc, and Toyota Motor North
America, Inc. and their wholly-owned subsidiaries that share common branding with them, together with Toyota Motor Corporation (collectively, "Lexus," "Toyota," "us," or "our") are committed to maintaining your confidence and trust as it relates to the privacy of your information. This privacy policy is for our customers, users and website visitors who are California residents (this "California Privacy Policy") and supplements the information contained in Lexus's Online Privacy Statement located at https://www.lexus.com/privacy/online-statement (the
"Lexus Privacy Statement").
For complete privacy policies of Toyota Motor Sales please visit https://privacy.toyota.com
CUSTOMER
SUPPORT: WHERE CAN I FIND THE TOLL-FREE CUSTOMER SUPPORT NUMBER?
Our customer
support line (1-800-255-3987) is available
Monday through Friday 8AM to 8PM EST and on Saturday from 9AM 7PM EST.
If you are calling to inquire about a specific reservation, we recommend you
call the dealership directly.
We also are happy to answer questions or requests submitted online on Contact
Lexus | Lexus.com
LEXUS APP
RENTAL
OPTIONS: IS THE LEXUS APP REQUIRED TO RESERVE MY COMPLIMENTARY RENTAL VEHICLE
IN ADVANCE?
To redeem your
complimentary reserve days, you must book your reservation through the Lexus
app. You can reserve your complimentary Lexus rental vehicle at any Lexus
dealership in the United States.
HOW DO
I USE THE LEXUS APP TO USE MY COMPLIMENTARY RESERVE DAYS?
Book your 30
complimentary reserve days (staggered or together) via the Lexus app.
1.
If you are an
existing Lexus guest, sign into the Lexus app using your credentials and add
your new EV vehicle (RZ 450e) to your account
2.
If you are a new
Lexus guest, register for a new account on the Lexus app. Using your newly
created credentials, sign into the Lexus app and add your new EV vehicle (RZ
450e) VIN to your account
3.
Select the Find option on the bottom navigation bar and then tap the Rentals card to start or
manage your rental reservation. You can also click the Make Reservation button in your Wallet after selecting the Lexus Reserve Credits card or in
the Announcement page after tapping the Learn More button
4.
You will be able
to select a pick-up location, pick-up and drop-off dates/times, vehicle, and
upload your driver details
DEVICE
INFO: IS THE APP AVAILABLE ON ALL DEVICES?
All Android
devices and iPhones equipped with the latest OS are eligible to download the
Lexus app. Visit your device s app store to download the latest version of the
Lexus app.
The Lexus app is not available on the web, as it is intended for use on
smartphones and tablets. Use of desktops or laptops to access the Lexus app is
not possible.
LOGIN
INFO: HOW DO I LOGIN TO THE LEXUS APP FOR THE FIRST TIME?
1.
Download the Lexus
app from the App Store or Google Play
2.
Follow the prompts
to create your Lexus app account. Click on Register and provide your first
name, last name, email, mobile number and create a password
3.
Add your Lexus VIN
to your newly registered account
4.
Sign in using the
credentials created in step 2
If you are having trouble logging in, please contact our customer support line
at 1 800-255-3987, available Monday through Friday 8AM to 8PM EST and on
Saturday from 9AM 7PM EST.
We also are happy to answer questions or requests submitted online on Contact
Lexus | Lexus.com
PROFILE:
WHAT INFORMATION IS REQUIRED IN MY LEXUS APP PROFILE?
If you have
already accessed the Lexus app, your profile is already setup. To complete a rental reservation in the Lexus app, you will need to provide valid driver details. You also have the option to upload your driver s license and insurance information to save time at the counter.
If you are downloading the app for the first time, you will be guided through a series of steps to create an account and you will be asked to enter your vehicle s VIN number.
Select the Find option on the bottom navigation bar and then tap the Rentals card to start or manage your rental reservation. You can also tap the Make Reservation button in your Wallet after selecting the Lexus Reserve Credits card or in the Announcement page after clicking the Learn More button.
You will be able to select a pick-up location, date/time, vehicle, and upload your driver details.
I OWN
BOTH TOYOTA AND LEXUS VEHICLES AND ADDED MY LEXUS VIN TO MY TOYOTA APP. CAN I
USE THE TOYOTA APP TO RENT MY COMPLIMENTARY LEXUS VEHICLE?
Yes, if you have
added your newly purchased/leased RZ 450e EV VIN to your Toyota app, you would
be able to use your complimentary Lexus Reserve credits for a rental
reservation. To begin booking your complimentary Lexus Reserve rental vehicle,
select the Rentals card on your home screen to start or manage a rental
reservation. You will be able to select a pick-up location, date/time, vehicle,
and upload your driver details.
I OWN
BOTH TOYOTA AND LEXUS VEHICLES AND ADDED MY TOYOTA VIN TO MY LEXUS APP. CAN I
USE MY LEXUS APP TO RENT A TOYOTA VEHICLE?
Yes. If you have
your Toyota VIN added to your Lexus app, you would be able to see the Rent a
Toyota card on the app. To begin booking your Toyota rental reservation,
select the Rentals card on your home screen to start or manage a rental
reservation. You will be able to select a pick-up location, date/time, vehicle,
and upload your driver details.
WHY
ARE MY LEXUS RESERVE RESERVATIONS SHOWING IN MY TOYOTA APP?
If you have an
account on both the Toyota and Lexus apps with the same credentials and use
those credentials to login to both these apps, you will see your Lexus Reserve
reservations in your Toyota app and vice-versa. You will also receive
notifications regarding your reservation.
WHY
ARE MY RENT A TOYOTA RESERVATIONS SHOWING IN MY LEXUS APP?
If you have an
account on both the Toyota and Lexus apps with the same credentials and use
those credentials to login to both these apps, you will see your Rent a Toyota
reservations in your Lexus app and vice-versa. You will also receive notifications
regarding your reservation.
HOW
WILL THE LEXUS APP COMMUNICATE WITH ME?
The Lexus app
communicates directly with customers in two ways: in-app and via email.
The Lexus app will communicate via email to provide
reservation confirmations, and if applicable, receipt for successful
modification/cancellation and total charges (credit days).
Note: Depending on
the location for which you have booked, we may contact you directly via your
mobile number (phone or email) during or near the time of your rental to
confirm pick-up and drop-off schedules.
DOES
THE LEXUS APP HAVE THE ABILITY TO START AND STOP MY RENTAL VEHICLE?
No. Rental vehicle
remote start/stop feature is not a feature included in this app version.
WILL
THE LEXUS APP LET ME PICK INSURANCE COVERAGE PLANS FOR MY TRIP?
No. We will not
offer additional insurance coverage plans. The dealership you rent from will
call your insurance provider prior to your arrival to ensure you are covered.
CAN I
ADD ADDITIONAL DRIVERS IN THE LEXUS APP?
You can book a
rental reservation for someone else through the Lexus app by providing their
first name, last name, a valid email address, and phone number. A valid
driver s license and insurance information needs to be provided at the time of
pick-up for verification. The name on the rental reservation must match that on
the driver s license and insurance.
Additional drivers cannot be added to the rental reservation made through the
Lexus app but can be added at the dealership at the time of vehicle pick-up and
such drivers must present a valid driver s license. Please inform the
dealership if you plan to add additional drivers to the rental agreement.
IF I
DELETE MY LEXUS ACCOUNT ON THE LEXUS APP, WHAT HAPPENS TO MY RESERVATION?
If a guest deletes
their Lexus app, any upcoming rental reservations made via the Lexus app would
also get deleted. To resume booking their rental reservation, a guest would
have to download the Lexus app again, sign in (or register in case of account
deletions), add their Lexus VIN (new RZ 450e EV) and follow the prompts to make
a reservation.
IF I
DELETE MY LEXUS ACCOUNT ON THE LEXUS APP, WHAT HAPPENS TO MY EV CREDITS?
If a guest deletes
their Lexus account on the Lexus app, all unused reserve days would be
unavailable for use. Once the guest re-registers their account on the Lexus
app, any unused reserve days would be added back to the guest s account
provided the reserve days have not expired.
WILL
THE LEXUS APP RENTAL FEATURE BE AVAILABLE TO ALL LEXUS AND NON-LEXUS OWNERS?
No. At this time, the Lexus Reserve program is only available to guests who purchase or lease a new RZ 450e EV (model years 2023 2024).
WHERE
DO I FIND THE DEALERSHIP S ADDRESS INSIDE OF THE LEXUS APP?
The name of the
Lexus dealership you are renting from can be found on the Rentals Landing page, under the Active or Upcoming tab. Upon clicking your active or
upcoming reservation, the complete dealer address will be displayed on your
reservation summary page along with your reservation number.
ELIGIBILITY AND
REDEMPTION
ARE
THERE ANY GEOGRAPHICAL RESTRICTIONS?
Your rental
vehicle may be driven anywhere throughout the continental United States,
Alaska, and Canada, as long as it is returned to the same dealership you picked up from.
You cannot drive your Lexus rental in Mexico.
If the vehicle is driven off road, Lexus will be notified. Also, additional charges may be incurred.
ELIGIBILITY:
ARE THERE AGE RESTRICTIONS ON THE PERSON RENTING THE LEXUS VEHICLE?
Yes. You must be
at least 21 years of age with a valid driver s license to rent a Lexus vehicle.
Check with individual dealers for exact age requirements, as this may vary by
state.
ELIGIBILITY:
ARE THERE ANY OTHER REQUIREMENTS BESIDES THE AGE RESTRICTION?
You need to
provide the driver s first name, last name, a valid email address, and phone
number to reserve a vehicle through the Lexus app.
If the reservation is for the primary owner, this information is pre-populated.
In case the reservation is for the primary owner s guest (someone else), you
would have to provide the first name, last name, valid email address, and phone
number of the person you are booking the reservation for.
You also have the option to upload your driver s license and insurance information
within the Lexus App to save time at the counter. However, at the time of
vehicle pick-up, you need to present a valid driver's license and insurance for
verification.
Proof of full coverage insurance that will transfer to the rental vehicle will
be required at the time of rental.
The driver would have to provide a credit card in their own name to rent a
vehicle once they arrive at the dealership.
Notes about licenses:
A
valid license from the renter's state of residence or country of origin is
required (i.e., must not be expired, must not have any restrictions)
An
international driving permit or license is acceptable but is not required
A
military license is acceptable, as long as it is accompanied by the renter's
state of residence license, as well as proof that the renter is on active duty
A
learner's permit is not an acceptable license
A
temporary license, permit or application for a driver's license may be
acceptable.
Always
check with your local Department of Motor Vehicles to verify that such
paperwork is valid and has not expired
ome states will hold
a driver's license after a ticket has been issued by police. This ticket is not
an acceptable substitute for a driver s license
ELIGIBILITY:
AM I ELIGIBLE TO RENT A LEXUS USING THE LEXUS APP?
If you have
purchased/leased a new RZ 450e EV (model years 2023 2024) you are eligible to
rent a complimentary Lexus vehicle using the Lexus app as a part of the Lexus
Reserve program. You cannot purchase or add additional reserve days to your
account.
REDEMPTION:
UNTIL WHEN CAN I USE MY 30 COMPLIMENTARY RESERVE DAYS? / WHEN DO MY 30
COMPLIMENTARY RESERVE DAYS EXPIRE?
All guests who
purchase/lease a new RZ 450e EV (model years 2023 2024) receive 30
complimentary reserve days that can be used over a period of 3 years from the
date of first use.
REDEMPTION:
HOW DO I CHECK MY RENTAL BALANCE? / HOW DO I TRACK THE NUMBER OF COMPLIMENTARY
RESERVE DAYS REMAINING IN MY ACCOUNT?
You can check your
complimentary reserve days balance in your wallet under the Lexus Reserve
Credits card. To access the wallet, click on the Finance option in the
bottom navigation bar.
Reserve days balance view is also available on the vehicle switcher page.
Simply long-hold the vehicle icon in the bottom navigation bar. Your vehicle
switcher page will pop up and the reserve days balance will be displayed under
your vehicle information.
REDEMPTION:
CAN I PURCHASE ADDITIONAL RESERVE DAYS?
Currently, we are
unable to provide guests the option to either add or purchase additional reserve days.
REDEMPTION:
WHAT HAPPENS WHEN I CONSUME ALL MY RESERVE DAYS? / WHAT HAPPENS WHEN I HAVE NO
REMAINING RESERVE DAYS?
In the event of a
guest consuming all 30 reserve days, the guest cannot add or purchase
additional reserve days.
REDEMPTION:
CAN I TRANSFER MY LEXUS RESERVE DAYS TO ANOTHER PERSON?
Lexus reserve days
are non-transferable. In the event of resale or transfer of vehicle ownership
and/or upon the expiration of lease, the unused complimentary reserve days will
expire.
REDEMPTION:
CAN I CASH OUT MY RESERVE DAYS?
Reserve days do
not have any cash value associated with them. They can only be redeemed via the
Lexus app or Toyota app.
RESERVATION AND
RENTALS
HOW
FAR IN ADVANCE MUST I MAKE MY RESERVATION?
All Lexus dealers
in continental US will allow you to make a rental reservation for the same day, if vehicles are available at the dealership.
HOW DO
I VIEW, MODIFY OR CANCEL A RESERVATION?
To
view your existing reservations, open the Lexus app. Then tap on the
Find option on the bottom navigation bar and click on the Rentals Card.
Your current and upcoming reservations would be displayed under the Active and Upcoming tabs respectively. To view details of your past reservations,
tap the Past tab.
If you
need to modify an upcoming reservation, select the applicable reservation
under the Upcoming tab and tap on the Edit button under the displayed
Reservation Summary. Click the pencil icon next to the selections you want to
modify like dealership, date and time, and vehicle.
Tapping
the pencil icon next to the Vehicle Details and/or the date/time details will
allow you to re-select the Vehicle Details and/or the date/time Details for
your upcoming reservation
Modifying
any one of these (pick-up date/drop-off dates, vehicle and/or dealership) may
result in modifying the entire rental reservation. You would have to select new
pick-up/drop-off dates, vehicle, based on dealership availability
Tapping
the pencil icon next to the Driver Information card will allow you to modify
your (or someone else s) driver details
If you
choose to modify pick-up/drop-off date and time, you will also be asked to
reselect a vehicle because vehicle availability is subject to change based on
daily inventory
You
will not be charged for modifying a reservation in the Lexus app
NOTE: Same day
rental modifications are dependent upon dealer availability.
If you wish to modify an active reservation, please call your selected
dealership directly. Once the dealership modifies your active reservation, the
changes will be reflected on your Lexus app.
Your reservation will be modified, and your complimentary reserve days will be
updated to reflect any changes to your reservation. Modifications are subject
to vehicle availability.
To
cancel a reservation,
navigate to the Rentals Landing page, find the upcoming reservation that you
would like to cancel, and select it
On the
bottom of the Reservation Summary page, tap Cancel
A
dialogue box will pop-up asking you to confirm if you wish to cancel your reservation
Tap
the Yes, Cancel button
You will not be charged for cancelling a reservation in the Lexus App, even if the reservation is less than 24 hours from the reserved pick-up time
Your reservation
will be cancelled, and your complimentary reserve days will be updated to
reflect that cancellation (reserve days will be credited to the guest s
account). If you do not cancel your rental reservation and do not pick up your
rental vehicle at the dealership at the start of your reservation (no show),
you will lose the complimentary reserve days associated with that reservation
(reserve days will not be credited to the guest s account in this scenario).
You may cancel or modify your reservation at any time without penalties or a
cancellation fee.
Note: If the dealership needs to cancel, they will call/email you at least 24
hours prior to your pick-up time notifying you of your options.
WHAT
VEHICLES ARE AVAILABLE FOR RENT VIA THE LEXUS APP?
Vehicles available
for rental reservation in the Lexus app are classified based on vehicle type.
We cannot guarantee color, trim package, add-ons, or specific vehicle model.
You may select a vehicle type while booking your rental vehicle, but actual
vehicle availability is subject to dealer inventory.
The following vehicle classes are available to choose from after selecting
pick-up and drop-off time:
Sedan
SUV
Hybrid
and Electric*
Coupe
Performance
*Hybrid and Electric models may be available at select dealers depending on
inventory
CAN I
PICK OUT SPECIFICS LIKE EXTERIOR COLOR AND MULTIMEDIA PACKAGES PRIOR TO ARRIVAL
AT THE DEALERSHIP?
No. Within the
Lexus app itself you will not be able to choose any of these options. We wish
to keep the reservation process within the app as simple and hassle-free as
possible.
WILL
LEXUS APP ALLOW ME TO UPGRADE OR DOWNGRADE MY RENTAL VEHICLE CLASS CHOICE AFTER
I HAVE ALREADY CONFIRMED MY RESERVATION?
If you would like
to modify your vehicle class, follow the steps listed in previous sections
related to Modify Vehicle .
We cannot guarantee color, trim package, add-ons, or specific vehicle model.
CAN I
RENT MY LEXUS BY WALKING UP RATHER THAN RESERVING ONLINE?
No. Guests can
book their complimentary reserve days only via the Lexus or Toyota app.
WHEN
CAN I PICK-UP AND DROP-OFF MY LEXUS RENTAL VEHICLE?
Normal operating
hours vary by dealer. The available pick-up and drop-off times will display in
the Lexus App based on dealer availability.
For special accommodations outside of our normal operating hours, please
contact the dealership directly.
WHERE
DO I GO TO RETRIEVE MY RENTAL VEHICLE?
Your Lexus rental
can be picked up directly at the dealership. See section above for questions
related to pick-up and drop-off.
HOW
CAN I ARRANGE FOR PICK-UP/DROP-OFF?
Pick-up and
drop-off services are offered on a per dealer basis. If booking
through the Lexus app, the dealership will assume that you have transportation
to the dealership to pick up the Lexus rental vehicle.
If you are unable to get transportation to the Lexus dealership, please open
your Lexus app to find contact details for your dealership.
If you notify the dealership of your situation prior to your arrival, the
dealership will communicate whether they can accommodate your request.
CAN
SOMEONE ELSE PICK-UP MY RENTAL VEHICLE?
The
name on the rental reservation must match that on the driver s license and insurance
The
guest whose name is entered in driver details in the Lexus app needs to be
present at the time of vehicle pick up at the dealership and a valid driver s
license and insurance information registered to the driver needs to be
presented at the dealership for verification
Through
the Lexus app, a reservation can be made for the primary owner and their
guests.
Currently,
we do not have the option to add an additional driver to your rental
reservation made through the Lexus app
CAN I
SCHEDULE PICK-UP / DROP-OFF OUTSIDE OF NORMAL OPERATING HOURS?
The Lexus app is
configured to only allow pick-up/drop-off during normal dealership operating
hours. Hours of operation vary by dealership.
Note: Please check
the specific location information for operating hours and call the specific
dealership phone number, which can be found in the mobile app, to inquire about
special pick-up/drop-off arrangements outside normal hours.
I HAVE
A SERVICE APPOINTMENT TIED TO MY LEXUS RENTAL RESERVATION. CAN I MODIFY MY
RENTAL IN THIS SCENARIO?
Unfortunately, you
cannot modify any rental reservation associated with a service appointment.
Please call your service dealer in this scenario.
WHAT
IS CONSIDERED A NO SHOW?
If guest does not pick-up their Lexus rental vehicle or contact the dealer within 3 hours of reservation start, then their reservation will be cancelled. In this scenario, guest will lose the reserve days associated with the no-show reservation and would need to create a new reservation.
HOW
MANY MILES ARE INCLUDED IN MY RENTAL?
Mileage
limitations are subject to dealership rental agreement terms. Please inquire
with the dealership if you plan to take the vehicle out of state.
WHAT
FEATURES ARE INCLUDED AS STANDARD IN EACH LEXUS RENTAL?
Standard features
for each vehicle can be found on Lexus.com.
Remember, we do not accept specifications for any additional features in the
Lexus App, but you can always call ahead with special requests.
ARE
ANY ADDITIONAL VEHICLE FEATURES OFFERED AT A PREMIUM?
Within the Lexus
app itself you will not be able to choose any extras. We wish to keep the
reservation process within the app as simple and hassle-free as possible.
If you wish to add trip protection, satellite radio, GPS navigation, or other
premium features, you can inquire about these features with the rental dealer.
CAN I
RENT A VEHICLE AT ONE LEXUS DEALERSHIP AND RETURN IT TO ANOTHER?
At this time the
vehicle must be returned to the Lexus dealership where it was rented. Check
with your dealer about off-site pick-up services.
HOW DO
I RETURN A LEXUS RENTAL VEHICLE?
Return the vehicle
to the dealership you rented from.
The dealership name is found on the Rentals landing page, under your
reservation (whether in the Active or Upcoming tab) in your Lexus app. Upon
clicking your active or upcoming reservation, the dealer address will be
displayed on your Reservation Summary page.
A dealer team member will complete check-out procedures with you when you
arrive.
WHERE
DO I GO TO RETURN MY RENTAL VEHICLE?
Simply return the
vehicle to the dealership you rented from.
The name of the Lexus dealership you are renting from can be found on the
Rentals Landing page, under the Active or Upcoming tab. Upon clicking
your active or upcoming reservation, the complete dealer address will be
displayed on your Reservation Summary page.
A Lexus customer service team member will complete check-out procedures with
you when you arrive.
CAN I
BUY THE VEHICLE I AM RENTING?
Most Lexus
vehicles are available to purchase after their short six-month in-service
period. Please check with your dealer for details.
PRICING AND
BILLING
WILL I
BE CHARGED FOR MY LEXUS RENTAL VEHICLE?
There
is no cash value associated with your Lexus Reserve rental vehicle. You will be
charged in reserve days (1 reserve day = 24 hours, no partial days) for your
Lexus Reserve rental vehicle.
The
Lexus Reserves program awards guests with 30 complimentary reserve days on the
purchase/lease of a Lexus RZ 450e EV (model years 2023 and 2024). Guests are able to use these 30 reserve days over the course of 3 years from the date of purchase/lease of their new Lexus RZ 450e EV.
Re-fueling
is encouraged but optional. If you skip it, the dealership may charge for the
difference in fuel in accordance with the Lexus Rental Agreement. Guest is responsible for tolls and any violations and vehicle damages as indicated in the Lexus Rental Agreement (which might be a cash value).
WHAT
IS THE PRICE PER DAY OF A LEXUS RENTAL?
There is no cash
value associated with your Lexus complimentary rental vehicle. You will be
charged in reserve days (1 reserve day = 24 hours, no partial days) for your
Lexus rental vehicle.
WHAT
METHODS OF PAYMENT ARE ACCEPTED?
Lexus dealerships
accept all major credit cards like Visa, Mastercard and American Express.
Prepaid cards are not accepted.
The credit card must be in the same name as the driver of the rental.
DOES
LEXUS PRE-AUTHORIZE MY CREDIT CARD PRIOR TO RENTAL?
No. You will not
need to provide payment information until you arrive at the dealership to pick-up your rental. Upon executing the rental agreement on site, you may be prompted to provide a credit card for payment. A pre-authorized amount might be held at this time. Please check with your dealership for details on any pre-authorized amount.
WHAT
IS THE BILLING POLICY AND GRACE PERIOD FOR RETURNS PAST THE RESERVATION'S
SCHEDULED RETURN TIME?
The grace period
is determined by the policy in place at the Lexus dealership you rent from.
Your rental period begins at the time you pick-up your rental. If you find you
need to extend your rental and return later than originally expected (i.e. an
active reservation), please contact the dealership.
You may be charged additional reserve days for any extensions or there may be a
charge if you go over the 30-day complimentary reserve days provided. Any
extension beyond 30 complimentary days is subject to be charged by the dealer
If you have other questions about extending your rental or making other
arrangements for vehicle return, feel free to contact the dealership you rented
from.
ARE
THERE ANY ADDITIONAL CHARGES I SHOULD EXPECT TO INCUR FROM RENTING A LEXUS
THROUGH THE LEXUS APP?
There are no
additional fees to make a rental reservation through the Lexus app, as well as
no additional fees for cancelling or modifying a reservation.
Additional expenses will be covered inside of the rental agreement that you
sign at the dealership. Depending on dealership location, you may be subject to recovery costs for fuel and tolls.
WILL I
BE CHARGED ANYTHING FOR MODIFYING OR CANCELING A RESERVATION?
No. There are no
additional fees to cancel or modify a reservation.
However, keep in mind that modifications are subject to dealer and vehicle
availability.
WHAT
IS THE TOLL PROCESSING FEE?
Toll processing
fees are subject to local rates and guidelines.
WILL I
BE RESPONSIBLE FOR FUEL AND TOLLS?
Re-fueling is
encouraged but optional. If you skip it, the dealership may charge for the
difference in fuel in accordance with the Lexus Rental Agreement.
Guest is responsible for tolls and any violations or damage to the vehicle as
indicated in the Lexus Rental Agreement.
Upon finishing check-out, your reservation will end, and you will receive a
receipt.
CAN I
PAY FOR ANY ADDITIONAL CHARGES VIA THE LEXUS APP?
No. Making
payments through the Lexus app is not available at this time. In the event you need to cancel or modify a reservation, you will not pay additional fees.
DO I
NEED TO BRING MY RENTAL VEHICLE WITH A FULL TANK OF GAS?
This decision is
completely up to you. If the vehicle is returned with less fuel than you began
your trip with, you may be subject to costs outlined within the terms of the
rental agreement.
HOW IS
THE ESTIMATED TOTAL CALCULATED IN THE LEXUS APP?
The Lexus app
estimates the total credit days utilization based on the number of days you
choose to reserve. (1 credit day = 24 hours, no partial days).
Not included in the estimated rental price are optional fueling and any actual
highway tolls you may incur on your trip.
If applicable, additional taxes and fees can be found in the rental agreement
when arriving at the dealership.
Once you have returned your rented vehicle at the end of your rental
reservation, you shall receive an email of your rental receipt. Note: Not
included in the estimated rental price are optional fueling and any actual
highway tolls you may incur on your trip.
HOW DO
I RETRIEVE MY RECEIPT FROM A PAST RENTAL?
For your
convenience your total charges post the completion of your rental reservation
will be displayed in the reservation summary under the Past tab in your Lexus
app and a copy will be emailed to your registered email address.
Receipts are also managed by the dealership and can be emailed to you shortly
after the return of your rental. This receipt might contain additional charges
like tolls, fuels, damages, etc.
If you are unable to view your total charges in your Lexus app, have questions
about your receipts, or did not receive one via email following your rental,
please contact the dealership you rented from. Our customer support line (1
800-255-3987) is available Monday through Friday 8AM to 8PM EST and on Saturday
from 9AM 7PM EST.
We also are happy to answer questions or requests submitted online at Contact
Lexus | Lexus.com